Frequently Asked Questions

Many upcoming questions are already answered below, but if you have any questions,
please drop an email or post your question from here:

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We are looking forward to reading from you and will get back to you within 24 hours.

How can I find the right casing for my products?

Check the items you want to place inside.
For a perfect protective foam interior the items should be placed at least 2 cm from the case walls.

Keep at least 1 cm space between the items.
This way you can estimate the case dimensions for your application and find suitable models.
We are happy to help you to choose the right casing for you!

Which foam materials suit my applications, what are the differences?

There are many different materials available.
It depends on the weight and size of the items you want to place inside the casing and on the casing you choose.
We will recommend you the best material for your application.

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link to the foam interior page)

What are the properties of the heavy duty waterproof cases?

These cases are made of ABS, ABS-PC mix or PP-copolymer (PPCP) material,
which have the technical properties to keep them waterproof and all items inside safe under demanding circumstances.
There is a silicone sealing in the lid. The cases are so tight, that we integrated a vent to allow pressure equalization.
For example if you close the case on a mountain, it would be almost impossible to open it in the valley without venting, due to the higher atmospheric pressure.

Which case materials do we use?

Most carrying cases are made of PP (Polypropylene), the bigger cases are made from ABS.
Small storage boxes and cosmetic boxes are also sometimes made of PC (polycarbonate) with absolutely transparent properties.
For more details about materials and recommended operating temperatures, check our product pages

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link to our carry case product page)

Can I get samples?

Yes, certainly. We are supplying samples for testing the cases.

How much are samples?

We usually give PP case samples for free - you only pay the shipping costs.
Heavy duty waterproof cases cases cost a reasonable sample fee.
Contact your personal sales consultant or project manager - often samples are free as part of a project or product development.
Under certain circumstances we even refund sample costs on order.

How is the workflow?

Have a look on the workflow page. It explains the process from case selection to final product.

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link to the workflow information page)

How can I order the cases?

Simply contact our sales team. Your personal sales consultant will arrange all necessary steps.

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Send a message from here)

How do you ship the goods to my location?

For samples we usually recommend courier services like UPS, FedEx, DHL or others.
Final quantities are shipped either by sea freight or air transport.
We cooperate with your shipping agent here or recommended shipping agents which are professional and reliable with good service for competitive prices.

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Link to our Logistics information page)

I have very special requirements.
Can you design and produce a unique solution for me?

Absolutely!
Custom made cases, perfectly adapted to your specific application are of course ideal.
Costs are reasonable and from certain quantities initial tool investment costs are leveling out.
Timing is also not a big problem. Just check it out. Get in touch and let our team specialists give you a very detailed price.
How it works? read more here:

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All about custom cases / custom products)

Or send a message here:

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I need additional items for my project.
Can you help me sourcing ?

Yes, we do!
Our dedicated sourcing team will find suppliers for additional products you need for your project.
Please check our "value addes services" section, where you will find more information about sourcing and other services:

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All about value added services, and sourcing)

Or send a message here:

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Send a message from here)